Return/Exchange Policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Custom orders are exempted from returned. If you have concerns with your order, please contact us as soon as possible so that we can find a solution.
Any item returned more than 30 days after delivery is subject to partial refunds only.
Exchanges/Replacements
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@kocapparel.com and send your item to: PO BOX 91060 Columbus Ohio US 43209.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at koctv223@gmail.com
Shipping
To return your product, you should mail your product to: PO BOX 91060 Columbus Ohio US 43209.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
KOcTv reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
